Warranty Information

Warranty Policy

Outdoor Living does not warranty; any of the items sold in the store. We honor the manufacturer’s warranties and will help you start the process. Please visit the manufacurer's website to see if your product is under warranty. Warranty claims are managed in-store by Our Warranty Department. If you are not a previous Outdoor Living customer, we strongly recommend you follow-up with the retailer/vendor of your original purchase before going through our Warranty Department. If this is not possible, we are more than happy to help you get your claim submitted through to the manufacturer. Items required for claims:

1. Purchase Date
2. Photographic Evidence of the damage. 
3. Plus, pertinent information that is relevant to the claim.

 After submitting your request through our Warranty Department, we will follow up within ten business days of receipt on your claim’s current status. Please note that manufacturers’ claims may take additional time to process during certain times of the year. Please know we will do everything in our power to facilitate the processing of claims. However, all products are warranted through the manufacturer, and Outdoor living provides assistance in claim processing, and we assume no liability for product warranty. We don’t tolerate hostilities, “strong-arming,” or other malicious transgressions.

Contact us

Our Customer Service team will reach out within 24-48 hours to continue the warranty process.

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