At Outdoor Living, we do not provide warranties for the products sold in our store. Instead, we uphold the manufacturer's warranties and assist you in initiating the process. To determine if your product is covered under warranty, please visit the manufacturer's website. Our Warranty Department handles all warranty claims in-store. If you have not purchased from Outdoor Living before, we suggest that you first contact the retailer or vendor where you made the original purchase before reaching out to our Warranty Department. However, if this is not feasible, we will gladly assist you in submitting your claim to the manufacturer. Please note that certain items are required for warranty claims.
To assist you better, kindly provide us with your Name, Email, and a brief description of the issue you are facing. Our warranty department will get in touch with you within 24-48 hours. Please note that they might request pictures or proof of purchase to process your request more efficiently. Thank you for your cooperation.
Kindly be advised that there might be some delay in the processing of manufacturers' claims during specific times of the year. Rest assured that we are committed to doing everything within our capacity to expedite the processing of your claims. Thank you for your patience and understanding. However, all products are warranted through the manufacturer, and Outdoor living provides assistance in claim processing, and we assume no liability for product warranty. We don’t tolerate hostilities, “strong-arming,” or other malicious transgressions.